Remote Technical Solution

BASIC

• Scope: Quick fixes for minor technical issues

• Services Included:

  • Troubleshooting software or hardware issues

  • Basic software installation, updates, or configuration

  • Email setup or configuration

  • Minor bug fixes or adjustments

  • One-time remote session (up to 1 hour)

• Support Channels: Email + AnyDesk

• Response Time: Within 24 hours

• Price: 50−50−100 per session

STANDARD

• Scope: Comprehensive technical support for recurring issues

• Services Included:

  • Troubleshooting software, hardware, or network issues

  • Software installation, updates, and configuration

  • Email, domain, or cloud service setup

  • Basic security checks and fixes

  • Data backup and recovery assistance

  • Up to 3 remote sessions (1 hour each) per month

  • Monthly system health check

• Support Channels: Email, Chat + AnyDesk

• Response Time: Within 12 hours

• Price: 200−200−400/month

• Scope: Advanced technical support for complex issues

• Services Included:

  • Full troubleshooting for software, hardware, or network issues

  • Advanced software and server configuration

  • Security audits and vulnerability fixes

  • Data backup, recovery, and migration

  • Custom technical solutions (e.g., automation, integrations)

  • Unlimited remote sessions (up to 2 hours each)

  • 24/7 priority support

• Support Channels: Email, Chat, Phone + AnyDesk

• Response Time: Within 2 hours

• Price: 500−500−1,000+/month

PREMIUM